Pakistan Railways New Jobs for Customer Facilitation Manager Female New Jobs
Applications are invited for the following position(s) under the project titled “Establishment of Business Development and HR Support Unit, Pakistan Railways“. Appointments will be made purely on a contract basis under the Project Pay Scale (PPS) system.
| Sr No | Description of the Post | Post | Qualification | Experience/Brief JDs | Age Limit |
| 01 | PPS-06 | 05 | 1. Bachelor’s or Master’s degree in Marketing, Business Administration, Public Relations, or a related discipline. | – Minimum Two (02) years of Post-Qualification experience in customer service, marketing, or public engagement | 22-35 years |
| Customer Facilitation Manager (Female) | 2. Minimum 16 years of education. | – Prior experience in field-based roles, especially in public transport, travel, or service-oriented sectors, will be given preference. | |||
| Place of Posting: Lahore | 3. All degrees must be recognized by HEC/HEC (as applicable). | – Strong interpersonal and verbal communication skills to interact with customers from diverse backgrounds | |||
| – Pleasant personality with customer-centric attitude & professional appearance | |||||
| – Confident and polite demeanor with problem-solving abilities. | |||||
| – Analytical mindset to observe field situations and prepare actionable feedback or reports for management. | |||||
| – Proficiency in using computers and mobile applications for passenger services. | |||||
| – Team-oriented, proactive, and adaptable in dynamic environments |
General Instructions
- Contract Terms: All appointments are purely on a contract basis for a period of one (1) year, extendable upon satisfactory performance on yearly basis or up to the project’s completion.
- Salary: Salary will be admissible as per the Standard Pay Package issued by the Finance Division 18th April 2022 as amended from time to time.
- Experience Consideration: Only post-qualification experience will be considered for eligibility.
- Foreign Degrees: Candidates holding foreign degrees must provide an equivalency certificate issued by HEC/PEC.
- Age Relaxation: The maximum age limit already includes any applicable age relaxations.
- Government Employees: Candidates serving in Government, Semi-Government, or Autonomous organizations must apply through proper channel with a departmental NOC.
- Forgery Clause: Submission of forged/false documents shall lead to disqualification and legal action.
- Application Submission: Interested candidates may apply online via the National Job Portal at https://njp.gov.pk within fifteen (15) days of the advertisement’s publication.
- Incomplete/Delayed Applications: Incomplete applications, hand-submitted applications, or applications received after the due date will not be entertained.
- Shortlisting: Only shortlisted candidates will be called for the test/interview.
- TA/DA: No TA/DA will be provided for appearing at the test/interview.
- Reservation Rights: Pakistan Railways Headquarters reserves the right to select/reject or not to fill any position(s) without assigning any reason at any stage of recruitment process.
Project Director
Establishment of Business Development & HR Support Unit
Pakistan Railways Headquarters, Lahore
Ph: 042-99201758
